Preventive maintenance services and objectives must be identified and defined for the client. An appropriate response time must be negotiated for undated services, as well as a predictable completion time. 5 page 5 out of 24. City Transit Services Service Level Agreement Sample Comfort System Exterior Body and Components Tires and Wheels Access Doors Engine and Oil Filter Ball Joints/ Steering/ Drive Line (Lubricate). Battery Cooling System Purifiers / Sheaths/ Sheasses/ Wiring Under Hood / Exhaust System Fluids Replacement Wheelchair And Accessories License plates / Registration / Manual Operators Manual Brakes Operating Rolls / Control Waves Shocks/Differential Springs Differential engines Tune-up Alternator and Air conditioning filters Check A-1 Automotive must be certified in wheelchair elevators and fastening devices to perform sufficient inspections in these areas. If A-1 Automotive is not certified in these areas, training is provided to obtain certification. Financials City Transit Services is committed to transferring A-1 automotive services to per year. Fleet maintenance manages the facilities not only for the benefit of themselves, but also for its customers, in order to meet the customer`s service requirements and programs. Compliance with a service contract ensures better and more accurate communication for all parties involved and assists management in management processes. Detailed communication with the customer and the ability to provide information when needed helps ensure that customers are satisfied and return. 2 page 2 of 24. City Transit Services Service Level Agreement Sample Document Historical Review Date Summary of Changes Author Approvals This document requires the following permissions: Name Title Distribution This document was distributed to: Name Title Service Level Agreement Sample 7/20/2010. Page 3 of 24.
City Transit Services Service Level Agreement For example content 1. Summary.. 5. General Overview .. 5. Extended maintenance .. 5. Finance .. 6. Important contacts .. 7.
hours of coverage.. 7. 2. Conditions and 8. Agreement 8. Review of the prevention waiting contract. 8. Preventive maintenance renewal 8. Maintaining the preventative maintenance contract .. 8. Change of the preventive maintenance agreement .. 9.
Service 9. Non-compliance with the terms and conditions of sale .. 9. Continuity of maintenance .. 9. Roles and responsibilities .. 10. Third .. 11. State of the main components. The customer ensures that users of the device are trained and have appropriate licenses. Devices must operate safely and not be misused.
Inspections are carried out before and after the trip and all problems are reported to the service provider. Most fleet service providers can document the savings from packages they have designed. These include saving money on rent bills, claims, repair and maintenance. Lifecycle cost analysis is also important in determining savings. Consider all aspects of your fleet costs, in a fixed and variable way. The objective of ALS is to create a partnership between the parties, focused on agreed measures, to provide operational services with the required level of service.